£24
£8
£22Shop & till
Online POS
A cloud till on any tablet: scanning, promotions, loyalty points and age checks at the counter.
Every sale reaches stock, loyalty and finance once.
✦Agents helping colleagues
The agent finds it. The colleague decides.
Every morning the store manager opens Store Pulse and the agent has already worked out what needs a look, in plain words, with the figures behind it. When a buyer plans a promotion, an agent checks the margin before anything goes live.
Shows its workingSays what to doNever acts without a colleague
Ask Store Pulse · Fernhill RiversideHow your shop is trading, what is working, what is not — and what to check.
For the shopCompared with 12 similar shops of grade large · tills 23 Sept–20 Oct · worked out 16:20
What the agent found2 to act on · 2 to watch · 1 going well
Candles 3 for 2 is on your till but not planned for you
£142ActSince 14 Oct the till has given Candles 3 for 2 on 38 lines here, but the offer is not planned for this shop — about £142 given away.
- Report it to the Ops Centre (Tills & systems): the till’s offer file has an offer this shop should not have.
Why, and what to do▸ How it was worked out
1 line in stock but not selling
1ActSimilar shops sell it every week; you hold it but sold none: Linen cushion cover, sage (24 held).
- Find them: on the shelf, in the stockroom, or not there at all (then the stock figure is wrong — count it).
- Put them where similar shops sell them.
Why, and what to do▸ How it was worked out
Sales are falling
−6.8%WatchThe last 4 weeks sold −6.8% against the 4 weeks before; similar shops moved −8.1%, so it is the season more than the shop.
Why, and what to do▸ How it was worked out
3 categories sell less here than in similar shops
£612/wkWatchGarden & outdoor: 5.2% of your sales against 9%; Kitchen & dining: 7.1% against 9.4%; Candles & fragrance: 3.0% against 4.2%.
- Check the bay for these categories is full, faced up and where the plan puts it.
- Ask your area manager whether the range here matches similar shops.
Why, and what to do▸ How it was worked out
Today is ahead of last week
+18.6%Going well£3,240 by 16:20, against £2,732 by the same time last week; 64 baskets against 51.
Tell me more▸ How it was worked out
New promotion · with the agentNothing is created until a colleague approves the release.
For the buyerInsights2 risks · 1 good
Worse off by £9.4k in margin
RiskIt sells £8.6k more after £5.1k pulled from neighbours, but keeps £9.4k less margin. Units must rise ×1.84 to earn the same; expected ×1.5.
Compare depths▸ How it was worked out
May cannibalise £5.1k from Diffusers, Tealights, Room sprays
RiskShoppers switch to the cheaper offer. The decision model judges Diffusers a partial substitute (31%, £2,240); Tealights (28%, £1,610); Room sprays (24%, £1,250).
Add Diffusers▸ How it was worked out
May lift Candle holders by £3.2k
Going wellJudged bought in the same trip; display them beside the offer.
▸ How it was worked out
Each shop holds about 96 of the 148 lines
NoteThe offer applies only where a product is held; the counts and figures here are for what the shops hold.
▸ How it was worked out
✦
Promotion Planner agentReady
Set: 25% off the whole Scented candles category (148 products), all 48 shops, Monday 26 to Friday 30 October — the half-term week.
- Margin risk: it sells £8.6k more, but after £5.1k pulled from neighbouring ranges you would be £9.4k worse off in margin.
- Halo: Candle holders may gain £3.2k as a same-trip buy — worth displaying beside the candle fixture.
The depth check recommends 10%, the deepest that keeps the range’s margin within 5% of no offer while adding £6.1k of sales.
Compare 15–30%Drop it to 10%Set budget and target from the estimate
Found overnight, read in a minuteEach finding is a sentence, a figure and the next step, not a report to build.
Every number traced“How it was worked out” opens the sales, stock and offers behind each line.
The colleague stays in chargeThe agent proposes and checks; the store manager or the buyer decides and releases.
The idea
Software that does the routine. People who make the calls.
Most retail systems record what people have already done. The next generation retailer runs on a product whose agents do the routine work themselves, show their working, and hand the judgement to the person who owns it.
Agents run
- Forecast and replenish every product in every shop
- Check deliveries, invoices and payments against the order
- Answer help desk tickets and chase suppliers
- Close the day and brief the board each morning
People decide
- What to range, how to price and when to promote
- Every buy, price or payment above the limits they set
- Serving customers and leading their teams
- The exceptions, with the facts already gathered
Fewer screens to fill in, more time on the shop floor.
A day in the life
24 hours at the next generation retailer
Nine moments from one ordinary day at Fernhill, a home and living retailer with shops, a web shop and a distribution centre.
- Agent
- Colleague
- Customer
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Every shop's order, worked out overnight
The replenishment agent forecasts each product in each shop, checks stock and deliveries on the way, and prepares store orders and supplier buys within the limits you set.
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Deliveries checked before the doors open
Expected deliveries are matched to their orders. Anything short or late is flagged to the shop and the buyer while there is still time to act.
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The board brief is waiting
Yesterday's trading, what needs a decision today and what to watch, each line traced back to the figure it comes from.
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The day planned for the shop team
The store manager opens Store Today: deliveries, tasks, counts and who is on shift, on phone, tablet or hand-held.
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Reserved online, collected at lunch
Amy reserves a vase in the app from live shop stock. The shop picks it within the hour and she collects it on her lunch break, points added.
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One scan, the whole story
A colleague scans a gap on the shelf: stock, price and offers on one screen. The count is corrected and the refill is already on its way.
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A till back in minutes
Till 3 won't take cards. The help desk agent sends the restart steps and opens a case with the card provider; the shop keeps trading.
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A buyer approves the price change
The merchandising agent proposes a markdown on a slow line. The buyer adjusts one price and approves; tills and the web shop change together.
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The day closed, the books posted
Sales, stock and cash are reconciled for every shop and the ledger is posted, ready for tomorrow's brief.
5 moments run by agents3 decided by colleagues1 customer served across channels
Tenyards Agentic Business Suite
One suite. Three worlds.
What customers touch, what colleagues use and what head office runs, built as one product rather than a set of interfaces.
01
What customers touch
One basket, one points balance and one history, wherever they shop.
Online · click & collect
E-commerce
The web shop sells from the same products, prices and stock; shops fulfil its orders.
Club members by segment example
Why is Amy a Home maker? 7 purchases and £310 in 12 months; the rule asks for 5 and £200.
Customers
CRM, loyalty & segments
Segments that explain themselves, campaigns that check consent per channel.
02
What colleagues use
The day planned for them, answers on hand, less admin on the shop floor.
Shops
Store Ops & mobile apps
Store Today plans deliveries, tasks, counts and the rota, on phone, tablet or hand-held.
Shop floor
Hand-held devices
One scan shows stock, price and offers; count, receive and transfer on the spot.
Till 3 won't take cards
Help desk agentThe card terminal is offline. Restart steps sent; case opened with the card provider.
L1 triage›L2›Ops Centre
Support
Agentic Help Desk
Agents triage, answer and escalate tickets from shops and head office.
03
What head office runs
Exceptions to act on, rather than spreadsheets to build.
Head office
Central Retail
Range, price, buy, allocate and replenish every shop from one place.
Insight
Analytics
Lakehouse dashboards, and Ask Reports answers questions in plain words from the same data.
Insight · UK Sales Map
Every region at a glance, every borough on zoom
The Lakehouse puts sales on the map: official regions first, then local areas and the shops trading in them, all from the same figures as the trading reports.
UK regions. Every official region shaded by sales against the same calendar as the trading reports.London close-up. Zoom in and the regions become boroughs, with stores gathered into clusters and points.Screens from the Suite; figures are illustrative.
Also in the suite
Product masterPricing & promotionsBuying & suppliersAllocation & replenishmentWarehouse linkFinance & controllingWorkforce & rotaTraining in the screens
New in the suite
See every process. Connect every partner. Prove every release.
Three additions that make the next generation retailer measurable, connected and safe to change, built into the same product and the same data model.
- SeeProcess IntelligenceHow every order really flowed, and where it waited.
- ConnectIntegration HubEvery partner and interface through one monitored hub.
- ProveAutomated Test SuiteTests built from your scope, with evidence for every result.
Process IntelligenceNew
See how every process really runs
Process Explorer mines the recorded evidence behind every order, receipt, invoice and payment: the paths they really took, how many followed each one, and where they waited or stopped.
- Paths and variants drawn from recorded events, never guessed
- Waiting times and rule checks across any group of orders
- Findings explained in plain words for the people who own them
- Improvement actions tracked from their starting evidence to done
Starting with purchase-to-pay; every case opens to its documents.
Integration HubNew
Connect every partner through one hub
Every interface is catalogued in the suite with its owner, criticality and runbook. Each message goes out once, is kept with the partner’s answer, is retried when a line drops, and is watched day and night.
- Purchase orders to suppliers as EANCOM EDI or email, generated by Tenyards
- Once-only messages, automatic retries and a pause for a failing partner
- One Interface Monitor to find, download, resend or cancel any message
- Silent or failing interfaces open a case in the Ops Centre
Business errors go to the team that owns the data; a payload is never edited.
Automated Test SuiteNew
Prove every release against your own scope
Test plans start from the scope you agreed. Agents turn each process into scenarios, automated checks run with their evidence, and your people accept what only a person can judge.
- Plans built from the processes ticked in your Scope Definition
- Agents prepare the scenarios; every gap stays visible
- Automated checks run in batches, each with expected and actual evidence
- User acceptance is recorded by people, never by an agent
The first automated pack covers merchandise & commercial; more packs follow.
The agent workforce
Agents on every shift, people in charge.
Each agent owns one routine from start to finish, works within limits a person sets, and asks before it acts on anything unusual.
- Agent
Replenishment
Forecasts and orders for every shop, every night, from the DC or direct from suppliers.
Asks you whena buy is above your limit - Agent
Receiving
Matches each delivery to its order and books the goods in.
Asks you whena delivery is short, late or wrong - Agent
Merchandising
Spots slow and fast lines and proposes markdowns and price moves.
Asks you whenevery time: a buyer approves each price - Agent
Supplier
Chases confirmations, late orders and missing paperwork.
Asks you whena supplier keeps missing dates - Agent
Payables
Matches invoices to orders and receipts and prepares the payment run.
Asks you whenthe amounts do not agree - Agent
Help desk
Triages and answers tickets from shops and head office, day and night.
Asks you whena fix needs a person on site - Agent
Day-end close
Reconciles sales, stock and cash for every shop and posts the ledger.
Asks you whena till or a shop does not balance - Agent
Board brief
Writes the morning brief from the day's figures, citing each one.
Asks you whena figure cannot be traced to its source
- Works within your limitsEvery agent has the authority a person gives it, and no more.
- Shows its workingEach proposal comes with the figures and the rule behind it.
- Hands over the unusualExceptions go to the person who owns them, facts gathered.
- Leaves a full recordWhat was done, by whom or by which agent, and why.
Foundation
One data model, one version of the truth.
Every module, channel and agent works on the same records, so nothing is copied, re-keyed or reconciled by hand.
CustomerProduct & SKUPrice & promotionShop & DCStockOrderSupplierColleagueLedger
- Every sale is posted onceStock, loyalty and finance read the same sale, from the till or the web shop.
- One product, one priceShops, web shop and app sell from the same product record and price.
- Agents and people see the same figuresA proposal and the report that checks it come from one source.
See it running
Become the next generation retailer
We will walk you through a day in the suite with your own categories, shops and channels, and show which routines agents could take on first.
Book a walkthrough